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Service Management: With Student CD-Rom

by James A. Fitzsimmons, Mona J. Fitzsimmons

ISBN 13: 9780072868203

Format: Hardcover (672 pages)
Publisher: McGraw Hill Higher Education
Published: 01 Jun 2003

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Service Management for Competitive Advantage

by James A. Fitzsimmons, Mona J. Fitzsimmons

ISBN 13: 9780071133128

Format: Paperback (480 pages)
Publisher: McGraw-Hill Education (ISE Editions)
Published: 01 Apr 1994

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